{"id":2819,"date":"2026-02-25T06:17:44","date_gmt":"2026-02-25T05:17:44","guid":{"rendered":"https:\/\/btb.intex-biotech.ch\/general-terms-and-conditions\/"},"modified":"2026-02-25T06:21:53","modified_gmt":"2026-02-25T05:21:53","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/btb.intex-biotech.ch\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:var(--awb-typography5-font-size);--awb-line-height:var(--awb-typography5-line-height);--awb-letter-spacing:var(--awb-typography5-letter-spacing);--awb-text-transform:var(--awb-typography5-text-transform);--awb-text-font-family:var(--awb-typography5-font-family);--awb-text-font-weight:var(--awb-typography5-font-weight);--awb-text-font-style:var(--awb-typography5-font-style);\"><p><strong>General Terms and Conditions with Customer Information<\/strong><\/p>\n<p><strong>Table of Contents<\/strong><\/p>\n<ol class=\"wp-block-list\" start=\"1\">\n<li>Scope of Application<\/li>\n<li>Conclusion of Contract<\/li>\n<li>Right of Withdrawal<\/li>\n<li>Prices and Payment Terms<\/li>\n<li>Delivery and Shipping Conditions<\/li>\n<li>Retention of Title<\/li>\n<li>Liability for Defects (Warranty)<\/li>\n<li>Applicable Law<\/li>\n<li>Alternative Dispute Resolution<\/li>\n<\/ol>\n<p><strong>1) Scope of Application<\/strong><\/p>\n<p><strong>1.1<\/strong> These General Terms and Conditions (hereinafter &#8220;T&amp;Cs&#8221;) of Dr. Gabor Em\u00f6di, trading as &#8220;INTEX Biotech AG&#8221; (hereinafter &#8220;Seller&#8221;), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter &#8220;Customer&#8221;) concludes with the Seller regarding the goods presented by the Seller in his online shop. The inclusion of the Customer&#8217;s own terms and conditions is hereby rejected, unless otherwise agreed. <\/p>\n<p><strong>1.2<\/strong> A consumer within the meaning of these T&amp;Cs is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.<\/p>\n<p><strong>1.3<\/strong> An entrepreneur within the meaning of these T&amp;Cs is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.<\/p>\n<p><strong>2) Conclusion of Contract<\/strong><\/p>\n<p><strong>2.1<\/strong> The product descriptions contained in the Seller&#8217;s online shop do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer.<\/p>\n<p><strong>2.2<\/strong> The Customer can submit the offer via the online order form integrated into the Seller&#8217;s online shop. In doing so, after placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the Customer submits a legally binding contractual offer in relation to the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the Customer may also submit the offer to the Seller by telephone, fax, e-mail, post, or via the online contact form.  <\/p>\n<p><strong>2.3<\/strong> The Seller may accept the Customer&#8217;s offer within five days,<\/p>\n<ul class=\"wp-block-list\">\n<li>by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or<\/li>\n<li>by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or<\/li>\n<li>by requesting payment from the Customer after the order has been placed.<\/li>\n<\/ul>\n<p>If several of the aforementioned alternatives exist, the contract is concluded at the point in time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer&#8217;s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the Customer is no longer bound by their declaration of intent.  <\/p>\n<p><strong>2.4<\/strong> When selecting a payment method offered by PayPal, payment processing is carried out via the payment service provider Twint (Europe) S.\u00e0 r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: &#8220;Twint&#8221;), subject to the Twint Terms of Use, available at <a href=\"https:\/\/www.paypal.com\/de\/webapps\/mpp\/ua\/useragreement-full\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.paypal.com\/de\/webapps\/mpp\/ua\/useragreement-full<\/a> or \u2013 if the Customer does not have a PayPal account \u2013 subject to the terms for payments without a Twint account, available at <a href=\"http:\/\/twint.com\/\">https:\/\/www.twint.com\/de\/webapps\/mpp\/ua\/privacywax-full<\/a>. If the Customer pays using a payment method offered by Twint that can be selected in the online ordering process, the Seller already declares acceptance of the Customer&#8217;s offer at the time the Customer clicks the button that concludes the ordering process. <\/p>\n<p><strong>2.5<\/strong> When submitting an offer via the Seller&#8217;s online order form, the text of the contract is stored by the Seller after the conclusion of the contract and transmitted to the Customer in text form (e.g., e-mail, fax, or letter) after the order has been sent. The Seller will not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller&#8217;s online shop before sending the order, the order data will be archived on the Seller&#8217;s website and can be accessed free of charge by the Customer via their password-protected user account by providing the corresponding login data.  <\/p>\n<p><strong>2.6<\/strong> Before bindingly submitting the order via the Seller&#8217;s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser&#8217;s zoom function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.  <\/p>\n<p><strong>2.7<\/strong> German and English are available for the conclusion of the contract.<\/p>\n<p><strong>2.8<\/strong> Order processing and contact usually take place via e-mail and automated order processing. The Customer must ensure that the e-mail address provided for order processing is correct so that e-mails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all e-mails sent by the Seller or by third parties commissioned with the order processing can be delivered.  <\/p>\n<p><strong>3) Right of Withdrawal<\/strong><\/p>\n<p><strong>3.1<\/strong> Consumers are generally entitled to a right of withdrawal.<\/p>\n<p><strong>3.2<\/strong> Further information on the right of withdrawal can be found in the Seller&#8217;s cancellation policy.<\/p>\n<p><strong>4) Prices and Payment Terms<\/strong><\/p>\n<p><strong>4.1<\/strong> Unless otherwise stated in the Seller&#8217;s product description, the prices quoted are total prices that include the statutory value-added tax. Any additional delivery and shipping costs will be stated separately in the respective product description. <\/p>\n<p><strong>4.2<\/strong> The payment option(s) will be communicated to the Customer in the Seller&#8217;s online shop.<\/p>\n<p><strong>4.3<\/strong> If advance payment by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.<\/p>\n<p><strong>4.4<\/strong> When selecting a payment method offered via the &#8220;Twint&#8221; payment service, payment processing is carried out via Twint, whereby Twint may also use the services of third-party payment service providers for this purpose. If the Seller also offers payment methods via Twint in which he makes advance performance to the Customer (e.g., purchase on account or installment payment), he assigns his payment claim to Twint or to the payment service provider commissioned by Twint and specifically named to the Customer. Before accepting the Seller&#8217;s declaration of assignment, Twint or the payment service provider commissioned by Twint carries out a credit check using the transmitted customer data. The Seller reserves the right to refuse the Customer the selected payment method in the event of a negative check result. If the selected payment method is permitted, the Customer must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, the Customer can only make payment to Twint or the payment service provider commissioned by Twint with debt-discharging effect. However, even in the event of an assignment of claims, the Seller remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, declarations of withdrawal and returns, or credit notes.      <\/p>\n<p><strong>5) Delivery and Shipping Conditions<\/strong><\/p>\n<p><strong>5.1<\/strong> If the Seller offers shipping of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller&#8217;s order processing is decisive. <\/p>\n<p><strong>5.2<\/strong> If the delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the initial shipment if the Customer effectively exercises their right of withdrawal. For the return costs, the provision made in the Seller&#8217;s cancellation policy applies if the Customer effectively exercises the right of withdrawal.  <\/p>\n<p><strong>5.3<\/strong> If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes to the Customer or an authorized recipient upon handover of the goods. Notwithstanding this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer in the case of consumers as soon as the Seller has delivered the item to the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment, if the Customer has commissioned the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.  <\/p>\n<p><strong>5.4<\/strong> The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the non-delivery is not the responsibility of the Seller and the Seller has concluded a specific hedging transaction with the supplier with due diligence. The Seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the Customer will be informed immediately and the consideration will be refunded without delay.   <\/p>\n<p><strong>5.5<\/strong> If the Seller offers the goods for collection, the Customer can collect the ordered goods within the business hours specified by the Seller at the address specified by the Seller. In this case, no shipping costs will be charged. <\/p>\n<p><strong>6) Retention of Title<\/strong><\/p>\n<p>If the Seller makes advance performance, he retains ownership of the delivered goods until the purchase price owed has been paid in full.<\/p>\n<p><strong>7) Liability for Defects (Warranty)<\/strong><\/p>\n<p><strong>7.1<\/strong> Unless otherwise provided for in the following regulations, the provisions of statutory liability for defects shall apply. Deviating from this, the following applies to contracts for the delivery of goods: <\/p>\n<p><strong>7.2<\/strong> If the Customer acts as an entrepreneur,<\/p>\n<ul class=\"wp-block-list\">\n<li>the Seller has the choice of the type of supplementary performance;<\/li>\n<li>for new goods, the limitation period for defects is one year from delivery of the goods;<\/li>\n<li>for used goods, rights and claims due to defects are excluded;<\/li>\n<li>the limitation period does not start anew if a replacement delivery is made within the scope of liability for defects.<\/li>\n<\/ul>\n<p><strong>7.3<\/strong> The limitations of liability and shortening of periods regulated above do not apply<\/p>\n<ul class=\"wp-block-list\">\n<li>to claims for damages and reimbursement of expenses by the Customer,<\/li>\n<li>in the event that the Seller has fraudulently concealed the defect,<\/li>\n<li>for goods that have been used for a building in accordance with their usual use and have caused its defectiveness,<\/li>\n<li>to any existing obligation of the Seller to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.<\/li>\n<\/ul>\n<p><strong>7.4<\/strong> Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.<\/p>\n<p><strong>7.5<\/strong> If the Customer acts as a merchant within the meaning of \u00a7 1 HGB (German Commercial Code), they are subject to the commercial duty to inspect and give notice of defects pursuant to \u00a7 377 HGB. If the Customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved. <\/p>\n<p><strong>7.6<\/strong> If the Customer acts as a consumer, they are requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the Seller thereof. If the Customer does not comply with this, it has no effect on their statutory or contractual claims for defects. <\/p>\n<p><strong>8) Applicable Law<\/strong><\/p>\n<p>The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence. <\/p>\n<p><strong>9) Alternative Dispute Resolution<\/strong><\/p>\n<p><strong>9.1<\/strong> The EU Commission provides a platform for online dispute resolution on the Internet at the following link: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n<p>This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.<\/p>\n<p><strong>9.2<\/strong> The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":3,"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":2828,"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/pages\/2819\/revisions\/2828"}],"wp:attachment":[{"href":"https:\/\/btb.intex-biotech.ch\/en\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}